Export To Hong Kong - Case Studies

"Our client company provide medico-legal assessment services to the legal market. Their unique selling point lies in their ability to offer one point of contact for a full suite of accredited medico-legal services. They needed professional assistance to generate leads from Solicitors and Barristers. "

Senior Partner, Medico-Legal Assessment Services

"Service/maintenance contract sales are highly profitable for many high-tech businesses. In order to reap the financial rewards however, a company must have in place a focused channel strategy for implementing and managing maintenance contract sales. It is well documented that an expertly run contract sales program can net a corporation millions in incremental revenue. Without such a program much of that income is lost. "

Director, IT Services Company

"A Canadian company set up a European call canter to sell and service its voice mail products. Staffed with employees hired from seven different temporary agencies, the centre was plagued with problems, including lengthy calls, high abandon rates, high staff absentee rates, and a lack of service continuity. At the same time the centre was projected to increase both its customer base and range of services. Realizing the strength of the technology already in place at the centre, company management decided to approach the problem as an outsourcing opportunity and engaged Copernicus to undertake a strategic review and develop an action plan. "

Owner, European Call Centre